PRIVACY POLICY

Who We Are

We, as Norcros South Africa (Pty) Ltd situated at 4 Porcelain Road, Olifantsfontein, Midrand, 1666 are a company registered in South Africa, with company registration number 1952/000012/07. We are the “Responsible Party” as defined in the Protection of Personal Information Act No. 4 of 2013 (“POPIA”) and are registered with the Information Regulator under registration number 2619/2021- 2022/IRRTT as per the provisions of POPIA. We respect your privacy and your Personal Information and, for this reason, We take all reasonable measures in accordance with this Privacy Policy to protect your Personal Information and to keep it confidential.

You agree that this Privacy Policy and our terms of use govern your use of our website. All disputes over privacy and your information shall be governed as set out in this Privacy Policy and in our terms of use. Any queries related to the protection of your Personal Information or the change or withdrawal of your consent may be directed to the Information Officer at [email protected].

This website privacy policy describes how we process information we collect and/or receive from you.

1. INFORMATION WE COLLECT AND RECEIVE

We collect and receive information about you in the following ways:

1. Information you give us
   This includes any information that you provide to us directly:
   
   1. when you sign-up to utilise our services;
   2. by filling in forms on our websites, or those provided to you;
   3. when you enter a competition, promotion or complete a survey;
   4. by posting comments or content on our social media pages;
   5. when you contact us or we contact you and you provide information
      directly to us;
   6. to conduct credit reference searches or verification with third parties;
      and/or
   7. for audit and record-keeping purposes
      
      
2. What personal information we collect
   1. When you register to use our services, you will be required to provide us with the following information, your:
      
      1. Name and Surname;
      2. Contact number and Email address;
      3. Physical address;
      4. Identity or Passport number; and
      5. Date of birth.
         
         
3. Information we collect or receive when you use our website or social media platforms
   We collect information when you use websites or social media platforms by using cookies, web beacons and other technologies. Depending on how you access and use websites, we may receive:
   
   1. Log information;
   2. Information we infer about you based on your interaction with products and services;
   3. Device information (for example the type of device you’re using, how you access platforms, your browser or operating system and your Internet Protocol (“IP”) address); and
   4. Location information. 
      
      
4. Information from third-party sources
   We may receive additional information about you that is publicly or commercially available and combine that with the information we have collected or received about you in in other ways.

2. HOW WE USE THE INFORMATION WE COLLECT AND RECEIVE

We use the information we collect and receive for the following general purposes:

2.1. to provide you with information, products or services you request from us;

2.2. in order to refer you to an appropriate third-party service provider;

2.3. to communicate with you;

2.4. to provide you with support; and

2.5. to provide effective advertising (for example to be provide you with news, special offers and general information about other goods, services and events which we offer, that are similar to those that you have already hired or enquired about).

3. HOW WE SHARE THE INFORMATION WE COLLECT AND RECEIVE

3.1. We don’t sell your personal information to third parties for their marketing purposes.

3.2. We may share information with:

3.2.1. our affiliates, in other words, other companies in our group;

3.2.2. we may disclose your personal information to a limited number of our employees and third party service providers (other than those who we refer you to), who we assist you to interact with;

3.2.3. our business partners. We may share non-personally identifiable information with select business partners;

3.2.4. other parties in response to legal process or when necessary to conduct or protect our legal rights;

3.2.5. companies that provide services to us. Companies that provide services to us or act on our behalf may have access to information about you. These companies are limited in their ability to use information they receive in the course of providing services to us or you; and

3.2.6. third-parties where you provide consent. In some cases, third-parties (often advertisers) may wish to attain information about you in order to promote their products to you, or for whatever other reason. We may share information with third-parties where you provide consent in the form of an explicit opt-in. Before we ask you to opt-in, we will endeavour to provide you with a clear description of what data would be shared with the third-party. Remember that once you have opted in to allow us to send your information to the third-party, we cannot control what they do with your data; therefore, be sure to investigate their privacy policies before providing permission for us to share your information.

4. YOUR RIGHTS

4.1. You have the right to ask us not to contact you for marketing purposes. You can exercise this right at any time by using any of the various “opt-out” options that we will always provide to you when we communicate with you. We won’t send you marketing messages if you tell us not to but we will still need to send you service-related messages.

4.2. Our websites use cookies. If you wish to reject our cookies, you can configure your browser to do so.

4.3. We want to make sure that any data we hold about you is up to date. So, if you think your personal information is inaccurate, you can ask us to correct or remove it.